Cancellation Policy

Right of withdrawal

You have the right to cancel this contract within thirty days without giving any reason. The revocation period is thirty days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Ecomline UG (haftungsbeschränkt), Mellumweg 14, 28197 Bremen, Germany, return@nordestic.zendesk.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Please use the following address for returns:

Joshua Wätjen, Admiralstraße 143, 28215 Bremen, Germany.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs, without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. You must bear the costs of the return shipment. For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. We will refund you the value of the goods, excluding the cost of return postage. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

As England is treated as a third country in the EU due to the Brexit, a customs declaration will again be due when returning the goods. Possible tax payments may be levied. Please contact your shipping company for this. We will refund the general return costs as well as the additional costs of the return shipment. For this purpose, you must keep all receipts of the payments and send them to us by photo.

The Import Value Added Tax (VAT) paid initially cannot be refunded to you.

You must return or hand over the goods to us without undue delay and in any event no later than thirty days from the day on which you notify us of the cancellation of this contract. Please address the return to: Joshua Wätjen, Admiralstraße 143, 28215 Bremen, Germany. The deadline is met if you send the goods before the expiry of the thirty-day period. We will not bear any costs for the return of the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Model withdrawal form

(If you wish to cancel the contract, please complete and return this form).

- To Ecomline UG (haftungsbeschränkt), Mellumweg 14, 28197 Bremen, Germany, return@nordestic.zendesk.com

- Return address: Joshua Wätjen, Admiralstraße 143, 28215 Bremen, Germany.

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)

(*) Delete where inapplicable.